Resources for care teams
By MySeema
What a care-navigation partnership should make clear
A useful partnership starts with defined responsibility, a recognizable patient experience, and visible follow-through.
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Who owns the clinical decision?
The partner’s clinicians should retain assessment and treatment decisions. Navigation supports the care plan and routes concerns to the appropriate clinical team.
Who carries the next step?
For an appointment, refill, referral, or clinical instruction, identify who follows through and where the outcome is documented. A message sent is not always a task completed.
Will patients recognize the outreach?
Agree on the introduction, calling identity, and explanation of the service. Patients should understand who is contacting them and how the team relates to their clinic.
Where does the work live?
MySeema’s default is to work inside the partner’s existing EMR. Access, documentation, escalation, and reporting are defined before launch.
What will the partner see?
MySeema’s monthly reports include care touches per patient, care plans completed and reviewed, follow-up actions taken, and patients routed back to the clinic.
Inspect the report structure →Explore the partnership model →Bring your care model. Let’s build the next step.
Discuss the population and workflow you want to support, the responsibilities your team would retain, and the next steps for a proposed scope.